Privacy Policy

Effective Date: 27 September 2025

This Privacy Policy describes how Remember2Shop Marketplace (“we,” “our,” or “the Platform”) collects, uses, and safeguards your personal information when you interact with our website, vendors, and services.

1. Information We Collect

We may collect the following categories of personal data:

Personal Identification: Full name, email address, phone number, billing and shipping addresses.
Payment Data: Processed securely by third-party providers (e.g., PayFast, PayGate, PayPal, Yoco). We never store your card details.
Order Information: Products purchased, quantities, vendors, delivery and pickup details.
Technical Data: IP address, browser type, device information, and usage activity.
Cookies & Analytics: Data collected via cookies to improve browsing and personalize offers.

2. How We Use Your Information

To process and fulfill your orders with vendors.
To communicate with you about your purchases.
To provide customer service and support.
To improve our website functionality and product offerings.
To send promotional messages (with opt-out available).

3. Sharing of Information

Your data may be shared with:

Vendors for order fulfillment.
Courier Guy and other logistics partners for deliveries.
Payment providers for processing transactions.
Legal authorities when required by law.

4. Data Retention

We retain customer data for as long as required for business, legal, or tax purposes. After this period, information will be securely deleted.

5. Security Measures

We use SSL encryption, secure servers, and restricted access to protect personal data.

6. Your Rights

You have the right to:

Access your data.
Request correction or deletion.
Withdraw consent to marketing communications.
File a complaint with the Information Regulator of South Africa.

📩 Contact us at support@remember2shop.com or call +27 71 154 7379 for requests.