Kasi Threads Clothing
Refund Policy
At Kasi Threads Clothing, we take pride in the quality of our products and want every customer to feel confident with their purchase. Please read our Refund Policy carefully before making a purchase.
No Refunds
All products purchased from Kasi Threads Clothing are strictly non-refundable.
Once payment has been made and your order is confirmed, we do not offer refunds under any circumstances (including change of mind, incorrect size ordered, or buyer’s remorse).
Exchanges Only
We allow product exchanges only, provided that the item meets the conditions listed below.
Exchanges are only valid within 7 days from the date of purchase or delivery.
Exchange Conditions
The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
Proof of purchase (receipt, invoice, or order confirmation) is required.
Exchanges are subject to product availability (e.g., correct size or alternative style).
If the requested product for exchange is out of stock, you may choose another product of equal value.
Exclusions
Items on sale, promotional deals, or clearance are final sale and cannot be exchanged.
Customized or personalized items are non-exchangeable.
Process for Exchanges
To initiate an exchange, please contact our customer support team at [kasithreads@icloud | +27735567497].
Customers are responsible for any shipping or courier fees associated with returning the item for exchange, unless the product is defective or incorrect due to our error.
Defective or Incorrect Items
In the rare event that you receive a defective or incorrect item, please notify us within 48 hours of receipt.
We will arrange a replacement at no additional cost to you.
Terms & Conditions
By purchasing from Kasi Threads Clothing, you agree to the following Terms & Conditions:
Product Representation
We make every effort to display products accurately in terms of color, size, and style. However, variations may occur due to screen resolution or manufacturing.
Pricing & Payment
All prices are listed in [Rands].
Kasi Threads Clothing reserves the right to change prices at any time without prior notice.
Payment must be made in full before an order is processed.
Shipping & Delivery
Orders are dispatched once payment has been received and confirmed.
Delivery takes between 4 to 7 working days after payment.
Delivery timelines are estimates and may vary depending on your location and courier services.
Kasi Threads Clothing is not responsible for delays caused by third-party delivery services.
Ownership & Risk
Once an order is shipped, risk passes to the customer. Kasi Threads Clothing is not liable for lost or stolen packages after dispatch.
Intellectual Property
All content on our website, including logos, product designs, and images, are the intellectual property of Kasi Threads Clothing. Unauthorized use is strictly prohibited.
Policy Updates
Kasi Threads Clothing reserves the right to amend or update these Terms & Conditions and the Refund Policy at any time. Changes will be effective immediately once posted on our platforms.