Thread Of Hope Hoodie

Threads of Hope

Refund Policy

At Threads of Hope, we’re committed to delivering quality products that inspire and uplift. Please take a moment to read our Refund Policy before completing your purchase.

• No Refunds

  • All purchases from Threads of Hope are non-refundable.

  • Once payment has been made and your order confirmed, we cannot issue refunds (including for change of mind, incorrect sizing, or buyer’s remorse).

• Exchanges Only

  • We offer exchanges only for eligible items.

  • Exchanges must be requested within 7 days of purchase or delivery.

• Exchange Conditions

  • Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact.

  • Proof of purchase (invoice, order confirmation, or receipt) is required.

  • Exchanges are dependent on stock availability (correct size or alternative style).

  • If your requested item is not available, you may select another product of equal value.

• Exclusions

  • Sale, clearance, and promotional items are final sale and cannot be exchanged.

  • Customized, limited-edition, or personalized items are non-exchangeable.

• Process for Exchanges

  • To initiate an exchange, please contact us at [insert email/phone].

  • Customers are responsible for return shipping or courier fees, unless the item was defective or incorrect due to our error.

• Defective or Incorrect Items

  • If you receive a defective or incorrect item, please notify us within 48 hours of receipt.

  • We will arrange a replacement at no additional cost.

Terms & Conditions

By purchasing from Threads of Hope, you agree to the following Terms & Conditions:

• Product Representation

  • We strive to display our products accurately in terms of size, style, and color. Slight variations may occur due to manufacturing or screen display differences.

• Pricing & Payment

  • All prices are displayed in [Rands].

  • Threads of Hope reserves the right to adjust prices at any time.

  • Orders must be paid in full before they are processed or shipped.

• Shipping & Delivery

  • Orders are dispatched after payment confirmation.

  • Delivery takes 4 to 7 working days after payment.

  • Delivery times are estimates and may vary depending on courier services and your location.

  • Threads of Hope is not responsible for delays beyond our control.

• Ownership & Risk

  • Once orders are shipped, ownership and risk pass to the customer. Threads of Hope is not liable for lost or stolen packages after dispatch.

• Intellectual Property

  • All logos, designs, product images, and content are the intellectual property of Threads of Hope. Unauthorized reproduction or use is prohibited.

• Policy Updates

  • Threads of Hope may update these Terms & Conditions and Refund Policy from time to time. Any changes will be effective immediately upon publication.